Patient Journey Manager (South West, UK)

Remote position in the UK

LIVING OUR PURPOSE TO MAKE PEOPLE SMILE

At Kyowa Kirin International (KKI), our purpose is to make people smile. This means more than drug discovery and development; it is about embedding care into everything we do to make a difference every day for those that need it most. We are an inclusive pharmaceutical company that takes the time to understand what really matters to our patients, their families, and their healthcare professionals, helping our people to take bold actions that deliver life-changing solutions sooner. Our culture is rooted in our values: Teamwork, Commitment to Life, Innovation, and Integrity. They help us to push boundaries to deliver extraordinary impact and make KKI such a special place to work.

The opportunity:

Are you passionate about meeting the needs of people living with rare diseases as they journey through the often long and difficult road to diagnosis and long-term care?

Have you worked with Healthcare Professionals (HCPs) and the medical industry to help ensure a true patient-focused approach, for instance in a hospital setting, or in a field-based Medical or Commercial role, or potentially in a patient engagement role, marketing or patient services role?

Are you looking for an opportunity that lets you help build the future direction of a company, giving input and adapting our approach as we build a of Patient Journey Managers (PJMs)?

If so, this might be the role for you.

At KKI, we recently re-organized our field-based teams into a new structure. Our team of PJMs is the primary point of contact and face of our company to Healthcare Professionals, and as such, the PJMs play a critical role in helping to shape the future of patient care at KKI.

If you are patient oriented, eager to be part of building something of significance within our company, and able to build strong relationships across multiple teams and stakeholders, we would love to hear from you.

Job purpose:

You will be the face of KKI, as primary point of contact for HCPs and associated stakeholders. A field based omnichannel conductor, with in depth knowledge of the entire patient journey, focused on delivering a personalised, high value customer experience, enhancing the patient journey, building partnerships with internal and external stakeholders, improving outcomes and optimising the impact of KKI products to the benefit of patients aligned with our mission to make people smile.

Position Requirements:

• ABPI exam (or achieved within 2 years of commencing role)
• Experience within field Medical or Commercial roles is preferred
• Stakeholder management experience as well as cross functional collaboration
• Digital experience (multichannel engagement, incl over Teams, email, webinars)
• Excellent local language required
• Knowledge of local, regional, and national health systems and care delivery processes is a plus

Kyowa Kirin International is an equal opportunities employer.

No agencies please